Frequently Asked Questions

For additional details, please contact us on customercare@arakuoriginals.com or call us on +919000394000

Coffee Brewing

While Araku Coffee is traditionally served as black coffee, our Selection variant is a great option for those who prefer to enjoy it with milk.

Visit our brewing tutorials for step-by-step instructions on how to brew Araku Coffee perfectly.

Araku Coffee is not instant coffee and requires proper brewing equipment like a French Press, Moka Pot, Chemex, or a South Indian Filter for optimal brewing. Explore our line of accessories for brewing Araku Coffee

Depending on the different types of brewing methods you would like to use, for example, espresso, Cafetière, AeroPress or pour over and the style of coffee you would like to drink (intense brew or more subtle flavours). We would suggest different grind sizes and settings. Either visit our grind settings page in our learn section or get in touch to find out more about settings and grind size. We do also have different brewing recipes here that will give you a good starting point for brewing your own coffee.

Orders

After confirming your order on our website, you will be emailed with:

  • An initial order confirmation
  • A notification that your parcel has left our warehouse, with a tracking number so that you can track your parcel
  • You can also track your order as it is being processed in the "My Orders" tab in your account on www.arakucoffee.in

Unfortunately, once you confirm your order, you cannot change its contents on the website. However, you can contact our Customer Service Department at customercare@arakuoriginals.com or by phone at 91-9000394000, and they will help you find the best solution.

When you first place an order, your receipt is sent in the initial order confirmation email. Alternatively, you can sign in to your account, click on "My Orders", select the order you want and click on the printer icon on the top right

If the tracking information shows that your parcel has been delivered but you have not received it, please note there may be a lag of several hours between the change in order status and the actual delivery. However, if you have not received your parcel by the end of the day and the tracking information indicates it has been delivered, please email customercare@arakuoriginals.com and we will follow up on the matter with the carrier.

If you are facing any issues while placing an order through our website, please contact our Customer Service Department at customercare@arakuoriginals.com or by phone at 91-9000394000.If you are facing any issues while placing an order through our website, please contact our Customer Service Department at customercare@arakuoriginals.com or by phone at 91-9000394000.

Shipping

When selecting your billing address, you can select either "Deliver to this address" or "Deliver to another address". You can save multiple delivery addresses in the "Address Book" in your account.

After confirming your order on our website, you will be emailed with:

  • An initial order confirmation.
  • A notification that your parcel has left our warehouse, with a tracking number so that you can track your parcel.
  • You can also track your order as it is being processed in the "My Orders" tab in your account on www.arakucoffee.in

Orders are packed up and delivered within 4 business days. Over public holidays, orders are packed up and delivered within 6 business days.

Yes, we deliver across Europe from www.arakucoffee.com

Returns & Refunds

Our coffees are roasted in very small batches and custom ground. Hence, we do not accept any returns on any coffee variants. replacement Returns on any coffee accessories are not accepted, however, we do offer coffee accessories in case of damaged or defective products. These complaints need to be sent to us at customercare@arakuoriginals.com or by phone at 91-9000394000 within 4 days of receiving the shipment. Araku Coffee reserves the right to evaluate each of these scenarios and might request you to provide relevant pictures. The damaged item will be picked up by us at no cost to you.

Please email our Customer Service at customercare@arakuoriginals.com. The product you ordered may be out of stock, in which case you will be notified by email. Check your email carefully to make sure you have not received an email notifying that a product is out of stock. The missing products will be sent to you as soon as they are back in stock.

Once the order is received, our team begins processing it immediately. Therefore, we cannot accept order cancellations once placed. However, you can write to us on customercare@arakuoriginals.com for any queries.

If the products you received do not correspond to your order, please contact Araku Customer Service by email at customercare@arakuoriginals.com or by phone at 91-9000394000. A replacement will be shipped out to your address within the next 24 hours.

We do not process refunds. In case of defective/missing product, we ship out a replacement within 24 hours of intimation.

SCA Training Courses

Our Sensory Skills course, certified by the Specialty Coffee Association (SCA), is designed to develop your palate evaluation and sensory awareness in relation to coffee. Whether you're a coffee enthusiast, barista, or wine lover, this course will help you understand aromas, tastes, sounds, and visual aspects of coffee. Enroll now to deconstruct and evaluate coffee like never before.

In our specialty coffee program, you will gain a comprehensive understanding of various flavors and their nuances. We guide you along a journey of identifying fruity notes in coffee, delving into the specifics of which fruit it resembles - be it mangoes, dried apricots, raisins, or different varieties of oranges. By employing diverse tools, we facilitate a deeper comprehension of how these flavors relate to one another. We also explore concepts like body, flavor, acidity, and balance, and how they intertwine to create a harmonious coffee experience. Our course aims to equip you with the foundational knowledge to recognize and appreciate these elements, setting you on the right path.

Before diving into our specialty coffee course, please note that refraining from wearing perfume is recommended. Moreover, it's crucial to approach the course with a genuine interest in learning and an open mindset. We explore various techniques, such as flavor recognition, acid profiling, and aromas, specifically tailored to the world of specialty coffee. While not exactly aromatherapy, we employ diverse tools to refine our senses, enabling a deeper understanding of the flavors and characteristics present in the coffee you consume.

Gaining knowledge from all corners of the world is beneficial. You can certainly attend this course to acquire specialized knowledge.

Bulk orders

Yes, absolutely! Evaluate the needs of your business and fulfill your requirements with single origin, 100% Arabica ARAKU specialty coffee.

Yes, we can tailor to your requirements and curate gift hampers for bulk purchases.

You can connect with us on business@arakuoriginals.com to place an order

Please email us with your requirements on business@arakuoriginals.com to discuss the best rates.