Questions? Ask Away
- Can Araku be used with milk?
Although Araku Coffee is best served as black coffee, those who like their coffee with milk can try our Selection variant.
- Can I prepare Araku Coffee like Instant Coffee?
Araku is not instant coffee and would need proper brewing equipment such as a French Press, Moka Pot, Chemex, or a South Indian Filter to be brewed correctly. For our line of accessories please click here.
- How do I brew Araku Coffee correctly?
Check out our brewing tutorials to learn more about how to brew Araku Coffee.
- How can I use the Moka Pot?
Check out our Moka Pot Tutorial to learn how to brew coffee using the designer Araku Moka Pot.
Origin & Quality
Where is Araku Coffee from?
Araku Coffee is cultivated in the Araku Valley in Andhra Pradesh, located in the Eastern Ghats of India.
- What is a terroir-based coffee?
The characteristic taste and flavor imparted to a coffee by the environment in which it is produced.
- Is your coffee certified organic?
Araku Coffee is 100% certified organic.
- What is specialty coffee?
Specialty Coffee refers to a fully traceable organically sourced high-quality coffee that is harvested & processed meticulously with expert knowledge. Special care has to be taken at each step of the Coffee Bean to Cup journey to maintain top-notch quality. Scored like wine, Specialty coffee scores over 80/100 in cupping protocols.
- How do I store my coffee?
Coffee does not like: High temperatures, Oxygen, Humidity, Moisture, and Light. Whether in whole-bean or ground form, it is preferable to store your coffee in an airtight container (preferably vacuum-sealed) in a cabinet and away from light and moisture. We advise you not to store your coffee in the refrigerator.
- My bag of coffee is inflated; is this normal?
Yes, this is completely normal since coffee is a live product. After roasting, coffee gives off a natural gas that prevents oxidation. The one-way valve system on our bags preserves the quality and aromas of our coffee, thus providing optimal storage conditions.
- How often is the Coffee roasted?
Araku Coffee is freshly roasted to fulfill Order requirements.
- Who roasts my coffee?
We have a specialist Master Roaster in the Araku team who roasts the beans freshly as per your order.
- I am facing problems while placing an order online.
If you are facing any issues while placing an order through our website, please contact our Customer Service Department at firstname.lastname@example.org or by phone at 91-9000394000.
- How can I change my order after paying?
Unfortunately, once you confirm your order, you cannot change its contents on the website. However, you can contact our Customer Service Department at email@example.com or by phone at 91-9000394000, and they will help you find the best solution.
- I have not received my order yet; my parcel seems to be lost?
If the tracking information shows that your parcel has been delivered but you have not received it, please note there may be a lag of several hours between the change in order status and the actual delivery. However, if you have not received your parcel by the end of the day and the tracking information indicates it has been delivered, please email firstname.lastname@example.org and we will follow up on the matter with the carrier.
- How can I check my order status?
After confirming your order on our website, you will be emailed with:
- An initial order confirmation.
- A notification that your parcel has left our warehouse, with a tracking number so that you can track your parcel.
You can also track your order as it is being processed in the "My Orders" tab in your account on www.arakucoffee.in.
- How can I obtain a copy of my receipt?
When you first place an order, your receipt is sent in the initial order confirmation email. Alternatively, you can sign in to your account, click on "My Orders", select the order you want and click on the printer icon on the top right.
- How can I change my delivery address?
When selecting your billing address, you can select either "Deliver to this address" or "Deliver to another address". You can save multiple delivery addresses in the "Address Book" in your account.
- What are the shipping times?
Orders are packed up and delivered within 4 business days. Over public holidays, orders are packed up and delivered within 6 business days.
- Do you deliver internationally?
Yes, we deliver across Europe from www.arakucoffee.com
RETURNS & REFUNDS
- Returns Policy
Our coffees are roasted in very small batches and custom ground. Hence, we do not accept any returns on any coffee variants. replacement Returns on any coffee accessories are not accepted, however, we do offer of coffee accessories in case of damaged or defective products. These complaints need to be sent to us at email@example.com or by phone at 91-9000394000 within 4 days of receiving the shipment. Araku Coffee reserves the right to evaluate each of these scenarios and might request you to provide relevant pictures. The damaged item will be picked up by us at no cost to you.
- The contents of my parcel don't match my order?
If the products you received do not correspond to your order, please contact Araku Customer Service by email at firstname.lastname@example.org or by phone at 91-9000394000. A replacement will be shipped out to your address within the next 24 hours.
- A product is missing from the parcel I received?
Please email our Customer Service at email@example.com. The product you ordered may be out of stock, in which case you will be notified by email. Check your email carefully to make sure you have not received an e-mail notifying that a product is out of stock. The missing products will be sent to you as soon as they will be back in stock.
- How are refunds processed?
We do not process refunds. In case of defective/missing product, we ship out a replacement within 24 hours of intimation.
- I lost my connection while my payment was processing, was I charged?
You will only be charged during the last payment step. Once payment is confirmed, you will receive an email with your receipt. If in case money is debited from your account and order is not confirmed on website or through e-mail, please write to us at firstname.lastname@example.org or email@example.com
- What can I do if my payment by credit card is declined?
After you enter your credit card information and confirm your order, our service provider contacts your bank to process and authorize payment. If payment is declined, please contact your bank. If you are concerned your order has not gone through (you did not receive an order confirmation email), you can contact firstname.lastname@example.org to check whether or not your order has been registered.